Frequently asked questions
What is the return policy?
At Luz & Noche, every item is handcrafted with care and intention. Due to the nature of our handmade products, all sales are final and we do not accept returns or exchanges.
If your order arrives damaged, defective, or if you experience any issues, please contact us within 7 days of receiving your item at luzynochebathandbody@gmail.com. We’ll do our best to make it right and ensure you’re happy with your experience.
Thank you for supporting our small business and understanding the unique nature of our creations.
Are any purchases final sale?
Due to the nature of our handmade products, all sales are final and we do not accept returns or exchanges.
When will I get my order?
All of our products are handmade and often made to order, which means a little extra time and care goes into each piece. Please allow 5–7 business days for your order to be processed and shipped.
Once your order has shipped, you will receive a confirmation email with tracking information. Shipping times may vary depending on your location and the carrier.
We are not responsible for delays caused by the carrier, weather, or other circumstances beyond our control. If your order arrives damaged or if you have any concerns, please reach out to us within 7 days of delivery so we can help.
Where are your products manufactured?
Our products are manufactured in Chicago IL. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.